Return

Our company, located at Seestrasse 27, 8002 Zürich, Switzerland, offers legal services tailored to the IT sector. If you wish to request a return or refund for any of our services, please review the following policies carefully. We aim to provide transparent procedures to support your rights and facilitate a clear process.

To initiate a return or refund request, you must contact us within 14 days from the date of service completion or receipt of the invoice. Requests received after this period may not be eligible for consideration. Please submit your request via email at hello@lymarahub.com or by phone at +41 43 388 25 00, providing detailed information about the service in question and your reason for the request.

Return Procedure

Once we receive your request, our team will review the details and assess the eligibility based on the conditions outlined below. We may contact you for additional information if necessary. If your request is accepted, we will process the refund within 30 days of approval, using the same payment method used during the original transaction unless otherwise agreed.

Conditions for Returns and Refunds

• The service must not have been fully delivered or completed if the return request is to be considered, unless there are issues with the service that fall under our refund policy.
• Requests based on dissatisfaction with the service quality or perceived non-compliance must be supported with detailed explanations and, if applicable, evidence.
• Services that have been substantially performed or delivered cannot be refunded unless there is a defect or breach of our terms.

Refund Timelines

Refunds will be processed within 30 days after the approval of your return request. The timeframe for the refund to appear in your account may depend on your payment provider and banking procedures. We will notify you once the refund has been issued.

Exceptions and Non-Refundable Services

Services that have been completed or delivered in full are generally not eligible for refund unless a defect or non-compliance is identified. Custom-tailored services, such as contract drafting and review, may not be eligible for return once the work has commenced or been completed, unless there is a valid reason supported by our policy.

Customer Rights and Additional Information

You have the right to request a review of your return or refund request if you believe it was unfairly denied. Please contact us at the provided contact details for further assistance. We reserve the right to modify this return policy at any time; changes will be communicated through our website. This policy is governed by Swiss law, and any disputes arising from returns will be subject to the jurisdiction of Swiss courts.

For any questions or further clarifications regarding our return policy, please do not hesitate to contact us at hello@lymarahub.com or +41 43 388 25 00. Our team is committed to providing clear and transparent information to support your customer rights regarding our legal services.